Service support

　　Yunnan Pharmaceutical Co., Ltd., a company deeply rooted in the traditional Chinese medicine (TCM) industry within Yunnan Province, always prioritizes customer needs. It has built a comprehensive service support system covering the entire industry chain, helping partners achieve efficient operations and sustainable development. The following details its service support from four dimensions: technological empowerment, quality assurance, market expansion, and industrial synergy.

　　I. Technological Empowerment: Full-Chain Digitalization and Standardization Services

　　Planting Technical Guidance

　　Leveraging Yunnan Province's advantages in TCM resources, the company collaborates with research institutions to provide standardized planting training for farmers, covering seed selection, seedling cultivation, water and fertilizer management, and pest and disease control. For example, in Weixi County, Diqing Prefecture, the company promoted the intercropping model of "Yunmu Xiang + Corn." Through innovative methods such as film mulching and shading technology, the growth cycle of Yunmu Xiang was shortened from two years to one year, increasing per-mu yield by over 2000 yuan.

　　Processing Technology Upgrades

　　The company's TCM decoction piece factory is equipped with GMP-certified production lines, supporting the full process of TCM cleaning, slicing, stir-frying, moxibustion, steaming, and calcining. It provides customized processing services based on customer needs, such as contract manufacturing of internationally standardized TCM decoction pieces for companies like Yunnan Baiyao Group.

　　Digital Traceability System

　　A blockchain technology-based traceability platform for the entire life cycle of TCM is used, enabling real-time data upload and query from planting bases to the end market. Customers can scan product QR codes to obtain key information such as the origin of the herbs, harvest time, and processing batch, ensuring supply chain transparency.

　　II. Quality Assurance: Closed-Loop Control from Source to End

　　GAP Base Certification Support

　　Assists clients in applying for TCM GAP (Good Agricultural Practice) certification, providing guidance throughout the process from soil testing and variety selection to harvesting and processing. For example, in collaboration with Pingbian County, a GAP base for sand ginger was established. Through standardized planting management, Pingbian sand ginger accounts for 40% of national production and has successfully applied for geographical indication product status.

　　Third-Party Testing Services

　　The company's laboratory has CMA and CNAS certifications and can provide over 200 testing services, including heavy metals, pesticide residues, and microorganisms. For export customers, it provides test reports that meet EU and US pharmacopoeia standards, helping products pass international certifications.

　　Quality Risk Early Warning

　　Based on big data analysis, a quality risk early warning model for TCM is established, monitoring factors such as climate and pests and diseases in real time, and proactively sending risk warnings and solutions to customers.

　　III. Market Expansion: Dual Empowerment of Brand and Channels

　　Brand Building Plan

　　Provides partners with one-stop services including brand planning, packaging design, and trademark registration. For example, it helped a company develop a "Qi Xue Kang Oral Liquid" product using fresh Sanqi raw materials. Clinical verification demonstrated its effectiveness in improving coronary heart disease vascular endothelial function, boosting annual output value to over 1 billion yuan.

　　Cross-border Trade Support

　　Leveraging the policy advantages of the Yunnan Free Trade Zone, it provides customers with import and export customs clearance, international logistics, and overseas warehousing services. In 2024, the company assisted customers in completing TCM exports to Southeast Asia exceeding 5,000 tons, a year-on-year increase of 30%.

　　New Retail Channel Integration

　　A "online mall + offline experience store" integrated platform is built, supporting customers to enter e-commerce platforms such as Tmall and JD.com, and providing digital marketing tools such as live streaming and community operations.

　　IV. Industrial Synergy: Building an Ecological Cooperation Network

　　Supply Chain Financial Support

　　In collaboration with financial institutions, the "Yun Yao Loan" product is offered, providing low-interest loans to TCM growers and cooperatives, with a maximum amount of 5 million yuan. For example, it provided forage subsidy loans to cattle farmers in Weixi County to help them weather market fluctuations.

　　Industry-Academia-Research Cooperation Platform

　　Joint laboratories are co-built with institutions such as Yunnan University of Traditional Chinese Medicine and the Chinese Academy of Medical Sciences to share research results. For example, it participated in the formulation of over 20 provincial-level standards, including the "Yunnan Provincial TCM Standards" and "Processing Standards for TCM Decoction Pieces," promoting standardized development of the industry.

　　Talent Training System

　　Regularly holds courses such as "TCM Planting Technology Training Class" and "GMP Certification Practical Course," training over 2,000 industry professionals. In 2025, it plans to add specialized courses such as "Cross-border E-commerce Operations" and "TCM Futures Investment."

　　Service Commitment and Guarantee Mechanism

　　7x24-hour response: A national service hotline is established to ensure that customer needs are handled promptly.

　　30-day unconditional return: Full refunds or exchanges are provided for products with quality issues.

　　Annual service evaluation: Third-party institutions are invited annually to audit service quality, and reports are made public to customers.

　　Yunnan Pharmaceutical Co., Ltd. has built a service support system covering the entire TCM industry chain through four pillars: technology, quality, market, and synergy, helping customers achieve cost reduction and efficiency improvement and brand upgrading in the face of fierce market competition. In the future, the company will continue to deepen its "industry + service" dual-drive strategy and contribute to the high-quality development of the TCM industry.